Resources
KCS-style helpdesk knowledge-base guide
Company Brain can feed a knowledge-centered support workflow by turning recurring tickets and macros into reviewed article drafts, internal FAQ entries, SOPs, and decision rules.
You should know how a reviewed issue pack can move into a helpdesk knowledge base.
Where Company Brain fits
Use Company Brain before publishing. It helps extract source-backed drafts, surface contradictions, and package the reviewer-approved guidance for your existing knowledge-base process.
What to move into the knowledge base
- Approved SOP steps become internal process documentation.
- Approved decision rules become routing or escalation guidance.
- Approved macro drafts become saved replies after tone and policy review.
- Approved FAQ entries become internal or external article drafts.
- Gaps and conflicts become cleanup tasks before publication.
What Company Brain does not replace
- Your help-center CMS.
- Your policy owner.
- Your KCS governance process.
- Your final legal, billing, security, or support-quality review.
Related editorial guide
For a broader public guide, read the existing helpdesk knowledge-base article.