Concepts
Artifacts
Artifacts are the source materials around one recurring issue. They are the evidence Company Brain uses to draft operational knowledge.
You should know what counts as a useful artifact and which file types have limited parsing today.
Useful artifact types
- Resolved support tickets showing the customer question and agent response.
- Support macros, saved replies, and help-center drafts.
- Slack or Teams exports where teammates explain the real process.
- CRM account notes, implementation notes, and onboarding handoff records.
- VTT or SRT call transcripts.
- Existing SOP drafts, internal FAQs, and policy notes.
Recommended artifact count
Bring 10-20 artifacts for one issue. Fewer artifacts may not show enough pattern. More artifacts can blur the scope unless they are tightly tied to the same issue.
Current parsing limits
- Text extraction is browser-readable for TXT, Markdown, CSV, JSON, HTML, VTT, and SRT.
- PDF and DOCX are accepted as controlled trial uploads but may be metadata-only until full parsing exists.
- ZIP exports are accepted, but detailed ZIP parsing may be handled later.
- Unsupported or failed files must be removed before extraction.
Do not assume unsupported files were parsed. If the UI says metadata-only, paste readable text for the important parts.