Guides
How to choose your first issue
The first issue determines whether the trial produces useful evidence. Choose an issue that is painful, repeated, source-backed, and reviewable.
You should leave with one issue candidate and a clear reason it is worth processing first.
Use this filter
- It recurs often enough that better guidance would matter.
- The process is spread across several artifacts or people's memory.
- There is a reviewer with authority to approve or reject the output.
- The team would use a good SOP, decision tree, macro, or gap report this week.
- The issue can be described in one sentence.
Good first issues
- Refund escalation confusion.
- Onboarding handoff failure.
- Billing dispute handling.
- Account access issue.
- Implementation blocker.
- Bug-report triage.
- Unclear escalation path.
Avoid these first
- Whole-company knowledge cleanup.
- Generic document search.
- A process with no source material.
- A politically sensitive policy area with no reviewer commitment.
- A request for autonomous decisions or workflow execution.